What will your contact centre be like post lockdown? In this report, in partnership with South West Contact Centre Forum and CallNorthWest, you’ll find out key insights of a major market study on the future of the Contact Centre industry.
Topics covered:
- Lessons learnt from lockdown experiences;
- What percentage of staff are likely to work from home in 2021
- Expected issues to keep an eye on for Contact Centres in 2021
- Priorities for immediate investment
- Contact Centre Environment in 2021
Find out what CX leaders have to say regarding the Future of Contact Centre.
