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What will your contact centre be like post lockdown?

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What will your contact centre be like post lockdown? In this report, in partnership with South West Contact Centre Forum and CallNorthWest, you’ll find out key insights of a major market study on the future of the Contact Centre industry.
Topics covered:
<ul class="text text--16">
<li data-pm-slice="1 1 []">Lessons learnt from lockdown experiences;</li>
<li data-pm-slice="1 1 []">What percentage of staff are likely to work from home in 2021</li>
<li data-pm-slice="1 1 []">Expected issues to keep an eye on for Contact Centres in 2021</li>
<li data-pm-slice="1 1 []">Priorities for immediate investment</li>
<li data-pm-slice="1 1 []">Contact Centre Environment in 2021</li>
</ul>
Find out what CX leaders have to say regarding the Future of Contact Centre.

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