Building the foundations for connected retail experiences

Watch this fireside-style conversation with advisor and customer experience innovator Don Haddaway and Talkdesk’s Retail Strategy Director. These two retail experts provide a quick review of must-know retail trends for 2022, and then a detailed discussion about how retailers can take action in order to build more engaged, fully connected experiences across all channels.

Topics include:

• Getting back to basics – Build the right foundations to drive loyalty & customer retention.
• Today’s practical AI use cases – How to position yourself for success.
• Focus on employee experience – Why you should focus on your employees to drive exceptional customer experiences.
• Digitization – Why you should unify digital and physical channels.