CCW Online: Emulate the big-brand customer experience without the headache

Gather the right data and yield deeper customer insights.

The modern world is changing fast, and often in ways we don’t expect. So how can we empower front-line staff to make more informed decisions and resolve queries quickly & correctly? Delivering better CX is driven by the power of data – from identifying root causes of customer issues, to engaging them in the right way at the right time. You need the best tools to learn, adapt and deliver top-class CX.

In this webinar you’ll:

• Uncover why customers call you: spot the patterns.
• Find new ways of serving customers, faster.
• Learn how the big brands use speech and text technology to analyze interactions.