It’s no question that retail leaders believe customer experience (CX) is important, but many are not thinking about the role their contact centers can play in achieving strategic business goals.
Great service drives growth, so anyone that engages with customers has the power to drive sales. With the right tools, your contact center employees can become trusted advisers. In other words, they can go from being call-takers to money-makers and suggestion-makers.
In this webinar, Steve Rowen, Managing Partner at Retail Systems Research (RSR), and Shannon Flanagan, retailer at heart and VP of Retail and Consumer Goods at Talkdesk, had a conversation around the sales opportunities that CX presents and the role that the the right technology plays in realizing this potential.
To learn more about the Retail Experience Cloud, the first out-of-the-box customer service platform built for retail, visit this page.
