On demand Webinar

Gen Z & customer service: The risks and opportunities

Gen Z Customer Service

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Gen-Z are the largest population and are pioneering the digital landscape with their preferences for all things fast, easy, and transparent. These preferences are translating into customer service expectations. The companies that can deliver on this are positioned to reap the rewards of lasting customer relationships–while those that can’t may find themselves answering for it on social media.

Join Jacqueline May, Director of Service at Goosehead, Kezia Downing, Associate Product Marketing Manager and resident Gen Zer at Talkdesk, and Antonio Gonzalez, Industry Insights Manager at Talkdesk for a panel discussion exploring the insights and their implications revealed in Talkdesk Research’s latest report, Winning Gen Z through exceptional customer service, including:

  • The opportunities for business growth presented by Gen Z consumers.
  • How to create and deliver service experiences that bolster Gen Z relationships.
  • Investments needed in the contact center and its workforce to deliver service that will win Gen Z.

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Jacqueline May Director Service Goosehead

Jacqueline May

Director of Service at Goosehead

Antonio Gonzalez

Antonio Gonzalez

Senior Manager of Industries Research & Insights at Talkdesk

Kezia Downing

Kezia Downing

Associate Product Marketing Manager at Talkdesk