How to build your business case for AI adoption in 2025

The hype around the impact of AI in the contact center has been enormous, with promises that sometimes feel sky-high. CX leaders must move beyond the buzz and use AI to deliver real-world value. But how can you move from promise to business impact?

Join Talkdesk’s Clayton Lougée and Crystal Miceli to learn how to build a business plan for AI’s total impact on your contact center. This workshop will cover:

• Tips to prioritize AI projects to deliver the most value for your unique requirements at your pace.

• Proven strategies for driving strategic alignment across your organization.

• How to tie AI adoption to the business outcomes that matter to you.

Plus, Ken Cohen of JK Moving explores how he measures ROI for his business and shares a look at his team’s AI journey.