Client experience is a crucial piece of any organization’s success – in fact, a recent survey found that 38% of insurance prospects drop off during the sales process due to friction. Having a simple, unified customer experience is the goal for most carriers and they know they need technology to get there, but diving deeper into AI can be an intimidating process. Process automation through AI can increase retention of customers through improved engagement and fewer interruptions, as well as better empower employees with increased business agility. Leveraging better digital and self-service experiences for customers can create a more efficient process and drive customer loyalty, with tech that is well-integrated into your business.
Listen to this Property Casualty 360 webinar to discover what problems AI can help solve in the insurance customer experience. You’ll learn how:
- To utilize AI to lower client churn and drive customer satisfaction and loyalty.
- To combine the latest tech with a human touch to deliver both convenience and empathy for your customers.
- You can empower employees and grow the number of products sold.
