Navigating the Future: Saying Farewell to the IVR.

Come along with Talkdesk and World Vision Canada on a journey beyond the IVR. Find out how generative AI can understand your customers’ needs and determine the best course of action to quickly and accurately resolve their problems. Whether it’s voice or digital, AI can simplify the IVR decision tree and autonomously route inquiries to the most suitable resource—be it an automated response, self-service option, or live agent.

•  Discover why administrators will no longer have to tediously configure IVR flows or develop AI conversations.

• Learn how you can improve key performance metrics such as call abandonment, first contact resolution, customer satisfaction, and more.

• World Vision Canada will share real-world learnings from supercharging their routing with generative AI using Talkdesk Navigator.