Webinar

The future of customer service: What retailers should prepare for in 2022

Shannon Amber Jeff Nrf Event

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CX leaders from Tuft & Needle, Vivino, and Talkdesk explore what retailers should do in 2022 to prepare for the future of customer service. Amber Scott, Jeff Gorham, and Shannon Flanagan dive into:

  • Investments: What investments retailers are making in CX technology in 2022.
  • Trends: Emerging trends across service engagement channels.
  • Expectations: How CX professionals are handling expectations for personalized service.
  • AI and Automation: The ways AI will play a role in both complementing and enabling retailers to better meet customer needs.

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Shannon Colquhoun

Shannon Flanagan

VP, Global Industry Strategy,
Retail and CPG at Talkdesk

Jeff Gorham

Jeff Gorham

Director, CX Operations
at Vivino

Blog Author Amber Scott

Amber Scott

Head of Customer Experience
at Tuft & Needle