Insurers are putting strong emphasis on enhancing their policyholder experience. As they do so, they face specific challenges and opportunities, unique to the insurance industry.
Talkdesk met with senior executives from some of the largest insurance firms across the world to discuss investment priorities and decision-making processes, visions for customer experience (CX) and the contact center, as well as factors influencing these changes.
This whitepaper covers the findings of these conversations and provides insights to empower your contact center to deepen client and agent relationships.
What you’ll learn:
- Insurer perceptions of CX.
- Factors impacting customer experience projects at insurance companies.
- Common approaches to insurance CX projects.
Fill out the form now to get your free copy of Empowering the policyholder experience through the cloud.
