Working from home drives the need for better contact center security

In 2019, about one in five (22%) employees worked remotely. That number dramatically increased over the course of 2020 to more than 53% of the workforce now operating entirely remotely and the trend is here to stay.

While shifting to a remote work model has many benefits, it does introduce a number of security risks that, if left unchecked, could have disastrous effects on the company.

Download this whitepaper to learn more about the security risks created by a WFH model and how products like Talkdesk Guardian allow contact centers to embrace WFH agents while mitigating the risks of this new way of working.