Solutions | HEALTHCARE & LIFE SCIENCES
Healthcare call center solutions for a better patient and member experience.
Deliver a personalized, synchronized, and radically convenient patient journey across voice and digital channels.
Turn your healthcare contact center into a patient-focused strategic resource.
Talkdesk Healthcare Experience Cloud™ helps healthcare organizations improve business and clinical outcomes by synchronizing the patient journey across any channel—web, email, SMS, mobile app, virtual agent, or live agent—resulting in more efficient communication and better patient experience.
The patient experience revolution.
90% of provider organizations say that their contact centers will play an integral role in driving great patient experiences in the next two years.
Reimagine the patient experience.
Patients expect more: 96% of patients surveyed report that poor customer service is their #1 complaint and 51% of healthcare consumers cited convenience as the most important factor informing their healthcare decision-making.
With Talkdesk, healthcare providers can improve customer satisfaction and deliver more convenience.
Build trusted member relationships.
Payers want to empower members with quality choices, lower costs and convenience, while improving health outcomes, improving profitability, reducing churn, and enhancing customer satisfaction.
Talkdesk is your primary engagement point for building trusted relationships.
Personalize provider interactions.
In the era of personalized medicine, patients expect better outcomes and improved access to care.
Talkdesk brings actionable insights into live and automated touchpoints, helping personalize interactions between healthcare providers, patients, and caregivers to ensure a better experience.
Ensure privacy and compliance.
Security, privacy, and regulatory compliance are essential in healthcare.
Talkdesk applies the most rigorous safeguards.
Talkdesk Healthcare Experience Cloud™ is backed by a 99.999% uptime SLA and ensures end-to-end data encryption, HIPAA compliance for handling Protected Health Information (PHI), and meets international data regulations such as GDPR and CCPA.
Innovative healthcare and life sciences organizations leverage Talkdesk to manage their contact center.
