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A trusted and secure contact center solution.

Scalability Reliability Call Quality Security

Trust is in our DNA.

Talkdesk CX Cloud™ is a cloud contact center solution trusted by more than 1,800 businesses in 75 countries. Talkdesk’s industry-leading voice quality and security certifications keep your contact center safe from threats.

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Performance you can trust.

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Global MOS – Voice quality

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Security and compliance certifications

Enterprise Class Security

Enterprise-class security.

Talkdesk holds more than 30 certifications to ensure your business and customer data are always secure and aligned with rigorous security frameworks and privacy laws.

VISIT SECURITY
Realtime Status Updates

Real-time status updates.

The Talkdesk Status website provides real-time information and transparency around service availability, performance, and security of Talkdesk.

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Certification Iso

Confidence with Business Continuity

Talkdesk is the first and only cloud contact center platform to receive the ISO 22301 certification for Business Continuity Management. Our infrastructure and operations teams are available 24/7.

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Partner Success Map

Guaranteed voice quality.

Talkdesk Global Communications Network™ (GCN) is designed to minimize latency and support optimal call distribution for crystal-clear conversations, backed by industry-leading MOS scores.

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Strategic Partners Agent Market Leading

CX Strategy for CX Success.

Talkdesk’s CX Strategy experts assist you every step of the way, building the business case, implementing, and elevating your customer experience.

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Cloud Contact Center Industry

Trusted worldwide.

We’re proud of our customer reviews and high scores across all the major review websites, including Gartner Peer Insights, G2Crowd, and Salesforce AppExchange.

CHECK OUT CUSTOMER REVIEWS

Customers love Talkdesk.

Rated 8 out of 10 based on 658 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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