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Talkdesk CXTalent.

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Cx Talent

Build your best teams with help from Talkdesk.

Talkdesk CXTalent™ helps you add certified customer experience (CX) talent that fits your needs through our curated network of top Business Process Outsourcers (BPOs). Whether you’re hiring 1 person or 1,000, CXTalent gives your business options to hire expert help and reduce overhead costs, while quickly scaling to meet your customers’ demand.

Employee Collaboration

CXTalent BPO partner program.

Consult with our dedicated CXTalent team to craft your customer experience staffing strategy. We’ll work with you to determine your goals, pair you with the perfect BPO partner, and ensure you get white-glove service at a preferred rate.

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Hear why our customers love Talkdesk.

Rated 8 out of 10 based on 657 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

Talkdesk helps our business keep track of the quality and satisfaction customers receive through the Quality assurance system we have in place. In my case, I can see how many calls I have made a day and even for a whole month, which helps me check my strengths and weaknesses through QA.

Nonkululeko Mdladla

1 star2 star3 star4 star5 star

Talkdesk has all the important features. We can connect with customers abroad, we can track performance and scores. UAcademy courses can be accessed, we can transfere calls from one department to another without any difficulties. We can make calls easily.

Anganawe Mvana

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

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