customer stories
USE CASE
Support
INDUSTRY
Retail & Consumer Goods
INTEGRATION
Zendesk
KEY METRIC
Agent morale ratings ↑ by a full point
Reigns today as Switzerland’s largest online retailer.
With roots tracing back twenty years, Digitec Galaxus AG offers over a million items, including IT products, electronics and general consumer goods—and it is growing in size year over year. In 2020, its revenue grew 59% to over CHF 1.8b. A new merchant program now enables third-party vendors to leverage its e-commerce platform, and the company is expanding into Germany.
"Talkdesk is more cost effective than our previous solution, it offers the functionality we need. We also like the Talkdesk people, which was important because we were looking to establish a partnership."
Mike Smith, head of customer service, Digitec Galaxus AG
Digitec Galaxus AG switched its fixed-service contact center to a cloud-based version just as the COVID-19 lockdowns shifted consumer buying to online. Agents, stressed by spikes in inbound calls, were further frustrated by ongoing system failures.Talkdesk Contact Center Software CX Cloud equips agents with a reliable contact center platform that lets them do their job: make customers happy.
