TALKDESK BLOG

Kundenerlebnisses einschränken. A better way.

Von Tiago Paiva

Sehen Sie, was sonst noch neu ist.

Künstliche Intelligenz

Your customers don’t sign off at 5 p.m. Why should your contact center?

By Munil Shah

Kundenerfolg

BankUnited crushes CX with 104% increase in NPS

By Amy Payne

Kundenerfolg

Women breaking barriers in CX: Leading the way with AI

By Amy Payne

Contact-Center-Trends

Beyond ROI—the untapped value of a cloud contact center

By Clayton Lougée

Kundenerfolg

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

Gesundheitswesen und Biowissenschaften

How can AI agents unlock value for healthcare organizations?

By Patty Hayward

Contact-Center-Trends

From cost to value: How does your contact center stack up?

By Clayton Lougée

Contact-Center-Trends

Net Promoter Score (NPS): What it is and how to measure it

Von Celia Cerdeira

Digitale Transformation

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Gesundheitswesen und Biowissenschaften

Is the healthcare contact center ready to impact value-based care?

By Patty Hayward

Einzelhandel und Konsumgüter

How agentic AI stole the show at NRF

By Ed Durbin

Künstliche Intelligenz

Agentic AI kurz erklärt: Wie autonome Entscheidungsfindung die Zukunft von KI prägt

By Toussaint Celestin

Talkdesk

Kundenerlebnisses einschränken. A better way.

Contact-Center-Trends

Was ist der Customer Effort Score (CES) und wie wird er gemessen?

Von Celia Cerdeira

Jan 23, 2025

Contact-Center-Trends

Stop guessing! Measure your way to CX success

By Clayton Lougée

Jan 21, 2025

Contact-Center-Trends

Contact center technology: Types, benefits, and trends

Von Celia Cerdeira

Jan 16, 2025

Künstliche Intelligenz

Chatbots talk, AI agents think: Know the difference

Von Pedro Andrade

Jan 14, 2025

Einzelhandel und Konsumgüter

The power of hyper-personalized customer service in retail

By Ed Durbin

Jan 9, 2025

Contact-Center-Trends

Was ist der Customer Satisfaction Score (CSAT) und wie misst man ihn?

Von Celia Cerdeira

Jan 8, 2025

Contact-Center-Trends

What is an omnichannel customer experience and why is it important?

Von Celia Cerdeira

Jan 7, 2025

Contact-Center-Trends

Intelligent call routing: What is it and how does it work?

Von Celia Cerdeira

Jan 3, 2025

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Kundenerlebnisses einschränken. A better way.

Sehen Sie, was sonst noch neu ist.

Your customers don’t sign off at 5 p.m. Why should your contact center?

BankUnited crushes CX with 104% increase in NPS

Women breaking barriers in CX: Leading the way with AI

Beyond ROI—the untapped value of a cloud contact center

Celebrating inspirational women breaking barriers in CX: Advice to younger self

How can AI agents unlock value for healthcare organizations?

From cost to value: How does your contact center stack up?

Net Promoter Score (NPS): What it is and how to measure it

Citizens first: Modernizing public sector CX with a cloud contact center

Is the healthcare contact center ready to impact value-based care?

How agentic AI stole the show at NRF

Agentic AI kurz erklärt: Wie autonome Entscheidungsfindung die Zukunft von KI prägt

Kundenerlebnisses einschränken. A better way.

Was ist der Customer Effort Score (CES) und wie wird er gemessen?

Stop guessing! Measure your way to CX success

Contact center technology: Types, benefits, and trends

Chatbots talk, AI agents think: Know the difference

The power of hyper-personalized customer service in retail

Was ist der Customer Satisfaction Score (CSAT) und wie misst man ihn?

What is an omnichannel customer experience and why is it important?

Intelligent call routing: What is it and how does it work?