Industry Event
Call & Contact Centre Expo
London, England
Nov. 27 – 28, 2024
Curious about how our solutions are transforming your industry?
Call & Contact Centre Expo showcases the latest and most effective technologies, strategies, and advancements for call and contact centre professionals and those in leadership roles, general management, customer experience, learning and development, IT, and operations, who are looking to excel in customer engagement.
We’re looking forward to connecting with you and sharing valuable insights, best practices, and actionable takeaways about delivering outstanding customer experiences.
Stop by our booth CC-E10 to chat with our CX specialists and see our solutions in action.
Book a meeting with us.
Spend 30 minutes with one of our AI experts to discuss how to leverage AI in the contact centre to advance your company’s goals and objectives.
Generative AI, meet agentic AI
Wednesday, Nov. 27, 2024
13:30 – 14 p.m.
Location: Contact Centre Technology Theatre
Pedro Andrade – VP, Artificial Intelligence at Talkdesk
You’ve heard the buzz about generative AI, and you’ve likely seen its impact—crafting human-like responses, assisting with everyday tasks, and generating real-time insights.
But what about agentic AI?
In this session, we’ll explore how agentic AI takes things further—autonomously thinking and acting based on data from customer behavior, and making decisions that elevate the customer journey. Together, these two AI models form a powerful combination, driving faster resolutions, simplifying operations, and improving key CX metrics like AHT, FCR, and service levels.
This is the next leap in CX—are you ready?
Stop by our in-booth theatre to learn about key topics that will modernize your contact centre.
GenAI-powered CX
GenAI-powered CX
Wednesday 27 Nov. at 10:00, 12:00, 14:00, 16:00
Thursday 28 Nov. at 10:00, 12:00, 14:00
Hyper-personalised Customer Service with AI
Hyper-personalised Customer Service with AI
Wednesday 27 Nov. at 10:30
Thursday 28 Nov. at 10:30, 13:30
Retail Experience Cloud
Retail Experience Cloud
Wednesday 27 Nov. at 11:00, 13:00
Thursday 28 Nov. at 11:00, 13:00
Empower Agents with AI
Empower Agents with AI
Wednesday 27 Nov. at 11:30, 14:30
Thursday 28 Nov. at 11:30, 14:30
Agentic AI
Agentic AI
Wednesday 27 Nov. at 12:30
Thursday 28 Nov. at 12:30
Financial Services Experience Cloud for Insurance
Financial Services Experience Cloud for Insurance
Wednesday 27 Nov. at 15:00
Thursday 28 Nov. at 15:00
Whatsapp Engagement
Whatsapp Engagement
Wednesday 27 Nov. at 15:30
Thursday 28 Nov. at 15:30