Unlock autonomous customer experience.
Designed to enhance customer journeys and operational efficiency.
For Customers
Automate customer service.
Simplify customer service by automating interactions and reducing operational complexity. From virtual agents to AI-powered routing and biometric authentication, Talkdesk Ascend AI enhances key performance metrics, including self-service rate, speed to answer, and abandonment rate.
Reduction in AHT with Copilot
Increase in clinical call rate with AI Trainer
Increase in CSAT with Copilot
For Agents
Empower agents.
Empower your entire workforce—agents, supervisors, and administrators—with tools designed to boost productivity and optimize customer outcomes. By streamlining workflows and improving customer satisfaction (CSAT), Talkdesk Ascend AI enables businesses to deliver exceptional customer experiences with minimal effort.
Talkdesk Copilot
An AI-powered assistant that delivers real-time guidance to agents during interactions and automates after call work.
AI Translator & AI Rewriter
Enable real-time translations and content rewriting, allowing you to serve global customers effortlessly.
AI Trainer
No-code AI model training, empowering your team to fine-tune AI behavior without expensive data scientists.
reduction in AHT with Copilot
increase in clinical call rate with AI Trainer
increase in CSAT with Copilot
For Leaders
Discover insights.
Unlock powerful insights that drive smarter decisions and uncover growth opportunities. With Ascend AI’s advanced analytics, businesses can enhance agent and operational performance, and surpass service quality goals.
Your AI-first customer experience journey starts here.
Transform the way you connect with, care for, and delight your customers—anytime, anywhere.