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TALKDESK BLOG

Experiencias del cliente. A better way.

Por Tiago Paiva

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Asistencia Personalizada

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

Asistencia sanitaria y ciencias de la vida

How can AI agents unlock value for healthcare organizations?

By Patty Hayward

Mar 3, 2025

Tendencias en Centros de Contacto

From cost to value: How does your contact center stack up?

By Clayton Lougée

Tendencias en Centros de Contacto

Net Promoter Score (NPS): What it is and how to measure it

Por Celia Cerdeira

Transformación digital

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Asistencia sanitaria y ciencias de la vida

Is the healthcare contact center ready to impact value-based care?

By Patty Hayward

Comercio Minorista y Bienes de Consumo

How agentic AI stole the show at NRF

By Ed Durbin

Inteligencia artificial

Agentic AI explicada: cómo la toma de decisiones autónoma está dando forma al futuro de la IA

By Toussaint Celestin

Tendencias en Centros de Contacto

What is customer effort score (CES) and how to measure it?

Por Celia Cerdeira

Jan 23, 2025

Tendencias en Centros de Contacto

Stop guessing! Measure your way to CX success

By Clayton Lougée

Jan 21, 2025

Tendencias en Centros de Contacto

Contact center technology: Types, benefits, and trends

Por Celia Cerdeira

Jan 16, 2025

Inteligencia artificial

Chatbots talk, AI agents think: Know the difference

Por Pedro Andrade

Jan 14, 2025

Talkdesk

Talkdesk hace historia

Comercio Minorista y Bienes de Consumo

The power of hyper-personalized customer service in retail

By Ed Durbin

Jan 9, 2025

Tendencias en Centros de Contacto

¿Qué es el índice de satisfacción del cliente (CSAT) y cómo lo mide?

Por Celia Cerdeira

Jan 8, 2025

Tendencias en Centros de Contacto

What is an omnichannel customer experience and why is it important?

Por Celia Cerdeira

Jan 7, 2025

Tendencias en Centros de Contacto

Intelligent call routing: What is it and how does it work?

Por Celia Cerdeira

Jan 3, 2025

Inteligencia artificial

8 ways AI improves customer experience

Por Celia Cerdeira

Dec 17, 2024

Tendencias en Centros de Contacto

Driving smarter, optimized customer journeys with AI-powered CCaaS and CRM integrations

By Katie Rubak

Dec 16, 2024

Asistencia sanitaria y ciencias de la vida

From personal tragedy to professional mission: Transforming healthcare with contact centers

By Patty Hayward

Dec 12, 2024

Asistencia Personalizada

2024 Talkdesk CX Innovators Awards: Meet the winners

By Amy Payne

Dec 10, 2024

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Experiencias del cliente. A better way.

Ver otras novedades.

Celebrating inspirational women breaking barriers in CX: Advice to younger self

How can AI agents unlock value for healthcare organizations?

From cost to value: How does your contact center stack up?

Net Promoter Score (NPS): What it is and how to measure it

Citizens first: Modernizing public sector CX with a cloud contact center

Is the healthcare contact center ready to impact value-based care?

How agentic AI stole the show at NRF

Agentic AI explicada: cómo la toma de decisiones autónoma está dando forma al futuro de la IA

What is customer effort score (CES) and how to measure it?

Stop guessing! Measure your way to CX success

Contact center technology: Types, benefits, and trends

Chatbots talk, AI agents think: Know the difference

Talkdesk hace historia

The power of hyper-personalized customer service in retail

¿Qué es el índice de satisfacción del cliente (CSAT) y cómo lo mide?

What is an omnichannel customer experience and why is it important?

Intelligent call routing: What is it and how does it work?

8 ways AI improves customer experience

Driving smarter, optimized customer journeys with AI-powered CCaaS and CRM integrations

From personal tragedy to professional mission: Transforming healthcare with contact centers

2024 Talkdesk CX Innovators Awards: Meet the winners

Experiencias del cliente. A better way.

Ver otras novedades.

Celebrating inspirational women breaking barriers in CX: Advice to younger self

How can AI agents unlock value for healthcare organizations?

From cost to value: How does your contact center stack up?

Net Promoter Score (NPS): What it is and how to measure it

Citizens first: Modernizing public sector CX with a cloud contact center

Is the healthcare contact center ready to impact value-based care?

How agentic AI stole the show at NRF

Agentic AI explicada: cómo la toma de decisiones autónoma está dando forma al futuro de la IA

What is customer effort score (CES) and how to measure it?

Stop guessing! Measure your way to CX success

Contact center technology: Types, benefits, and trends

Chatbots talk, AI agents think: Know the difference

Talkdesk hace historia

The power of hyper-personalized customer service in retail

¿Qué es el índice de satisfacción del cliente (CSAT) y cómo lo mide?

What is an omnichannel customer experience and why is it important?

Intelligent call routing: What is it and how does it work?

8 ways AI improves customer experience

​Driving smarter, optimized customer journeys with AI-powered CCaaS and CRM integrations

From personal tragedy to professional mission: Transforming healthcare with contact centers

2024 Talkdesk CX Innovators Awards: Meet the winners

Driving smarter, optimized customer journeys with AI-powered CCaaS and CRM integrations