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TALKDESK BLOG

Experiencias del cliente. A better way.

Por Tiago Paiva

Tiago Paiva Customer Experience

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Your customers don’t sign off at 5 p.m. Why should your contact center?

Inteligencia artificial

Your customers don’t sign off at 5 p.m. Why should your contact center?

By Munil Shah

BankUnited crushes CX with 104% increase in NPS

Asistencia Personalizada

BankUnited crushes CX with 104% increase in NPS

By Amy Payne

Women breaking barriers in CX: Leading the way with AI

Asistencia Personalizada

Women breaking barriers in CX: Leading the way with AI

By Amy Payne

Beyond ROI—the untapped value of a cloud contact center

Tendencias en Centros de Contacto

Beyond ROI—the untapped value of a cloud contact center

By Clayton Lougée

Celebrating inspirational women breaking barriers in CX: Advice to younger self

Asistencia Personalizada

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

How can AI agents unlock value for healthcare organizations?

Asistencia sanitaria y ciencias de la vida

How can AI agents unlock value for healthcare organizations?

Patty Hayward

By Patty Hayward

From cost to value: How does your contact center stack up?

Tendencias en Centros de Contacto

From cost to value: How does your contact center stack up?

By Clayton Lougée

Net Promoter Score (NPS): What it is and how to measure it

Tendencias en Centros de Contacto

Net Promoter Score (NPS): What it is and how to measure it

Celia Cerdeira

Por Celia Cerdeira

Citizens first: Modernizing public sector CX with a cloud contact center

Transformación digital

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Is the healthcare contact center ready to impact value-based care?

Asistencia sanitaria y ciencias de la vida

Is the healthcare contact center ready to impact value-based care?

Patty Hayward

By Patty Hayward

How agentic AI stole the show at NRF

Comercio Minorista y Bienes de Consumo

How agentic AI stole the show at NRF

Ed Durbin

By Ed Durbin

Agentic AI explicada: cómo la toma de decisiones autónoma está dando forma al futuro de la IA

Inteligencia artificial

Agentic AI explicada: cómo la toma de decisiones autónoma está dando forma al futuro de la IA

By Toussaint Celestin

Talkdesk

Experiencias del cliente. A better way.

¿Qué es el customer effort score (CES) y cómo medirlo?

Tendencias en Centros de Contacto

¿Qué es el customer effort score (CES) y cómo medirlo?

Celia Cerdeira

Por Celia Cerdeira

Stop guessing! Measure your way to CX success

Tendencias en Centros de Contacto

Stop guessing! Measure your way to CX success

By Clayton Lougée

Contact center technology: Types, benefits, and trends

Tendencias en Centros de Contacto

Contact center technology: Types, benefits, and trends

Celia Cerdeira

Por Celia Cerdeira

Chatbots talk, AI agents think: Know the difference

Inteligencia artificial

Chatbots talk, AI agents think: Know the difference

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

The power of hyper-personalized customer service in retail

Comercio Minorista y Bienes de Consumo

The power of hyper-personalized customer service in retail

Ed Durbin

By Ed Durbin

¿Qué es el índice de satisfacción del cliente (CSAT) y cómo lo mide?

Tendencias en Centros de Contacto

¿Qué es el índice de satisfacción del cliente (CSAT) y cómo lo mide?

Celia Cerdeira

Por Celia Cerdeira

What is an omnichannel customer experience and why is it important?

Tendencias en Centros de Contacto

What is an omnichannel customer experience and why is it important?

Celia Cerdeira

Por Celia Cerdeira

Intelligent call routing: What is it and how does it work?

Tendencias en Centros de Contacto

Intelligent call routing: What is it and how does it work?

Celia Cerdeira

Por Celia Cerdeira