My name is Brian Burton. I work in the member contact center for Collins Community Credit Union as an operations analyst. We're an organization founded on the principle of people helping people. I've been a part of identifying numerous Talkdesk solutions, and so we've seen great results. This year in the contact center, we've seen a consistent decline of abandonment rate. At the beginning of the year, we were at 14.5%. This month, we're projected to be below 6%. Our wait time reduction, at the beginning of the year was, close to twelve minutes. We are projected to have approximately two minute wait time, while maintaining neutral headcount. We are using AI in the customer journey to increase our self-service rates by utilizing Autopilot, where members can call in and ask frequently asked questions. Copilot has been phenomenal as a way to provide the specific information that the agents need. Talkdesk AI technology has really helped us improve agent productivity and also as a result satisfaction. We have experienced an improved member journey, enhanced cell service options for our partnership. Our containment rate continues to increase and really I feel like we're set up to continue to grow and develop AI over time to improve, aspects of the customer journey.