Live Webinar

Contact center KPIs: How do you stack up? (And how to level up)

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Explore insights from the brand-new IDC InfoBrief, Contact Center Performance, in which we surveyed contact center leaders like you about their critical KPIs. We’ll unpack what’s working, what’s not, and how you can build a strategic plan to align your contact center with your broader business goals.

We’ll be covering:

How your contact center’s KPIs stack against retail, healthcare, and financial services industry benchmarks. Are you hitting the mark on first-contact resolution and agent productivity? We’ll show you the data.
Insights into how AI and automation impact KPIs, and how these capabilities impact contact center investments.
A roadmap for transforming your contact center into a strategic asset.

Join Crystal Miceli and Clayton Lougée of Talkdesk on Apr. 30 at 8 a.m. PT | 11 a.m. ET for the live session.