Customer Experience Live Show UK
Hilton Syon Park, London
Oct. 8 & 9, 2024
Talkdesk is delighted to be sponsoring the Customer Experience Live Show this year!
Join us for one of our engaging sessions and visit us at stand #10 to connect with our CX experts and explore our cutting-edge solutions in action.
Deep Dive Banking & Financial Services
Redesigning CX in the Digital Age to Achieve Growth
Tuesday, October 8 – 9:20 – 9:40 AM
Pedro Andrade – Vice President of AI, Talkdesk
Be sure to catch Pedro Andrade, Vice President of AI at Talkdesk, as he shares his insights in this exciting panel session.
Moderator:
Suzi Bentley – Tanner, Head of Customer Strategy & Transformation, PA Consulting
Panelists:
Janthana Kaenprakhamroy – CEO, Tapoly
Tiago Ferreira – Client Experience Specialist, Nedbank Private Wealth
Alessandra Canavesi – Head of Marketing and Customer Experience Alts, AXA Investment Managers
Louis White – Client Experience Director, Barclays
Pedro Andrade – Vice President of AI, Talkdesk
Businesses have clearly embraced agility and digitisation as the levers to achieve growth and category leadership. A rethink of CX strategy is required to ensure your core organisational values and goals are embraced in the digital experience strategy. As brands try to retain prominence in a complex digital universe, how do you build resilience and keep the customer at the core of your strategy?
- Managing a highly competitive landscape with a decisive customer
- Aligning with the organisation’s values and mission
- Importance of digital-first in today’s business world
Supercharge contact centre efficiency with generative AI
Wednesday, October 9
10:20 – 10:40 AM
Garry Ovenell – Vice President of Solution Consulting, Talkdesk
Harry Fox – Director of Operations at Pogust Goodhead
Don’t miss this must-attend session featuring a real-world case study on how Pogust Goodhead, a leading international class action law firm based in London, harnessed AI to drive transformation. In just three weeks, they successfully integrated AI technology, enabling them to enhance client service and streamline operations by reducing administrative tasks, ultimately saving 25% of agents’ time.
The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what’s possible and accelerating enterprise adoption.
In the contact centre, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.
Join to learn how a contact centre platform layered with generative AI helps you:
- Increase agent efficiency and reduce average handle time with real-time generative knowledge and automatic summaries.
- Improve loyalty and satisfaction by automatically identifying topic and sentiment trends across every customer conversation.
- Reduce the cost of delivering great customer experiences by automating more complex customer conversations.
- Empower end-users to leverage AI safely and effectively with powerful no-code tools.
AI Technology Demo
Wednesday, October 9
2:50 – 2:55 PM
Location: Main Stage
Pedro Charrua – Director of Solutions Engineering at Talkdesk
Come see our cloud-native, AI-powered customer experience platform in action.
Experience how we empower enterprises both in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies.
Ready to see how we can elevate your customer experience to the next level?
Don’t miss the chance to speak with our team and experience a live demo of our AI-powered cloud contact centre.