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VIVE 25

Nashville
Feb. 16-19, 2025

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Transform your contact center with Talkdesk.

We look forward to meeting with you and sharing insights, best practices, and actionable takeaways to create personalized, synchronized, and radically convenient patient journeys.


Breaking News!

As an Epic Workshop co-innovation program member, Talkdesk partnered with Epic to create a true single pane of glass agent experience. Embedded call controls, interaction context, and agent tools can be used across screens and modules as an agent works in Epic to help patients.

Combined with Talkdesk Copilot for real-time agent assistance, these new capabilities provide a complete and deeply integrated experience for Talkdesk and Epic users.

Book a meeting with us.

See how Talkdesk Healthcare Experience Cloud can transform your patient experience.
Schedule your personal meeting now.

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Talkdesk solutions.

CX purpose-built for healthcare.

Talkdesk Healthcare Experience Cloud™ helps healthcare contact centers synchronize, personalize, and create radically convenient experiences for patients and caregivers.

Supercharge routing with generative AI.

Autonomously manage and prioritize incoming voice and digital inquiries based on real-time context and automatically deliver the ideal experience for every patient.

Boost agent efficiency with AI support.

Empower agents with an AI-powered assistant that listens, guides, and assists during patient interactions, resolving inquiries faster and reducing average handle time.

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Your path to better customer experiences starts here.

From personal tragedy to professional mission: Transforming healthcare with contact centers.

Well-designed contact centers, powered by AI, can enhance patient care by integrating with clinical systems, empowering agents to address patient needs, automating routine tasks, and proactively identifying at-risk patients.

Responsible AI and the evolving role of the healthcare contact center.

This report shares real-world experiences and best practices from top healthcare executives, highlighting how AI is enhancing patient experiences, streamlining contact center operations, and driving outcomes.

Making patient access easy: AI tips for a smarter contact center.

Learn how to implement AI within your contact center to meet the expectations of today’s digitally savvy patients.

Customer story: Memorial Healthcare System.

Florida-based Memorial Healthcare System reduced abandonment rates by 3X, cut average handle time, and boosted service levels by 30% with Talkdesk, integrated with Epic.