innovations | 2025
Innovations in customer service that help you stay ahead.
Our culture of innovation feeds your customer experience obsession.
We’re serious about innovation—disruptive innovation that ends bad customer service. Innovation that enables every customer interaction to be an experience that matters. Innovation that fuels your CX obsession. Solutions that fundamentally change the way you service and support your buyers, customers, and employees. Breakthrough innovation that dramatically changes the contact center industry. We are the contact center platform for CX-obsessed companies.
January 2025
Talkdesk announces AI Agents for Retail delivering on the promise of conversational commerce.
AI Agents for Retail unleash the power of agentic AI. AI Agents for Retail are intelligent agents that autonomously handle retail-specific tasks, make decisions, and take action to achieve your commerce goals. They operate 24/7 and deliver unmatched efficiency by handling tasks faster and at scale.