Innovations in customer service that help you stay ahead.

Talkdesk agent tools and persistent call controls can now be embedded directly in Epic for the first time, creating a next-generation contact center integration with Epic’s electronic healthcare record software.

The Australia Regional Cloud provides businesses in the APAC region with a dedicated regional cloud deployment, allowing them to choose their own geographic data zone to meet local data privacy laws, and adhere to industry-specific regulations in sectors like banking, retail, and healthcare. By deploying their Talkdesk platform in Australia, APAC businesses can ensure compliance, reduce latency, and maintain the highest standards of security and reliability.

Talkdesk CX Cloud Government Edition for U.S. public sector customers is here and has successfully achieved FedRAMP Agency Authority to Operate (ATO) and StateRAMP Authorization, validating Talkdesk’s simple, secure offering for U.S. Federal and State Government entities. This is a major milestone for Talkdesk as we continue to scale infrastructure to meet the needs of public sector and enterprise customers.

AI Agents for Retail unleash the power of agentic AI. AI Agents for Retail are intelligent agents that autonomously handle retail-specific tasks, make decisions, and take action to achieve your commerce goals. They operate 24/7 and deliver unmatched efficiency by handling tasks faster and at scale.