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Customer experience. A better way.

Tiago Paiva

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Tiago Paiva Customer Experience

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Your customers don’t sign off at 5 p.m. Why should your contact center?

Intelligenza Artificiale

Your customers don’t sign off at 5 p.m. Why should your contact center?

By Munil Shah

BankUnited crushes CX with 104% increase in NPS

Supporto Personalizzato

BankUnited crushes CX with 104% increase in NPS

By Amy Payne

Women breaking barriers in CX: Leading the way with AI

Supporto Personalizzato

Women breaking barriers in CX: Leading the way with AI

By Amy Payne

Beyond ROI—the untapped value of a cloud contact center

Le tendenze dei contact center

Beyond ROI—the untapped value of a cloud contact center

By Clayton Lougée

Celebrating inspirational women breaking barriers in CX: Advice to younger self

Supporto Personalizzato

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

How can AI agents unlock value for healthcare organizations?

Assistenza Sanitaria e Scienze della Vita

How can AI agents unlock value for healthcare organizations?

Patty Hayward

By Patty Hayward

From cost to value: How does your contact center stack up?

Le tendenze dei contact center

From cost to value: How does your contact center stack up?

By Clayton Lougée

Net Promoter Score (NPS): What it is and how to measure it

Le tendenze dei contact center

Net Promoter Score (NPS): What it is and how to measure it

Celia Cerdeira

Di Celia Cerdeira

Citizens first: Modernizing public sector CX with a cloud contact center

Trasformazione Digitale

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Is the healthcare contact center ready to impact value-based care?

Assistenza Sanitaria e Scienze della Vita

Is the healthcare contact center ready to impact value-based care?

Patty Hayward

By Patty Hayward

How agentic AI stole the show at NRF

Vendita al dettaglio e Beni di Consumo

How agentic AI stole the show at NRF

Ed Durbin

By Ed Durbin

Agentic AI explained: How autonomous decision-making is shaping the future of AI

Intelligenza Artificiale

Agentic AI explained: How autonomous decision-making is shaping the future of AI

By Toussaint Celestin

Talkdesk

Customer experience. A better way.

Continua a leggere

What is customer effort score (CES) and how to measure it?

Le tendenze dei contact center

What is customer effort score (CES) and how to measure it?

Celia Cerdeira

Di Celia Cerdeira

Stop guessing! Measure your way to CX success

Le tendenze dei contact center

Stop guessing! Measure your way to CX success

By Clayton Lougée

Contact center technology: Types, benefits, and trends

Le tendenze dei contact center

Contact center technology: Types, benefits, and trends

Celia Cerdeira

Di Celia Cerdeira

Chatbots talk, AI agents think: Know the difference

Intelligenza Artificiale

Chatbots talk, AI agents think: Know the difference

Pedro Andrade Partner Tech Connect

Di Pedro Andrade

The power of hyper-personalized customer service in retail

Vendita al dettaglio e Beni di Consumo

The power of hyper-personalized customer service in retail

Ed Durbin

By Ed Durbin

Che cos'è il punteggio di soddisfazione del cliente (CSAT) e come si misura?

Le tendenze dei contact center

Che cos'è il punteggio di soddisfazione del cliente (CSAT) e come si misura?

Celia Cerdeira

Di Celia Cerdeira

What is an omnichannel customer experience and why is it important?

Le tendenze dei contact center

What is an omnichannel customer experience and why is it important?

Celia Cerdeira

Di Celia Cerdeira

Intelligent call routing: What is it and how does it work?

Le tendenze dei contact center

Intelligent call routing: What is it and how does it work?

Celia Cerdeira

Di Celia Cerdeira