User review data from G2 Crowd’s Winter 2017 survey showed that Talkdesk users report higher rates of customer satisfaction than Genesys users.
Talkdesk received a 4.4-star rating overall with 93% of reviewers leaving 4- or 5-star ratings.
Genesys received a 3.9-star rating overall and only 81% of reviewers left above-average scores.
