Get insights into how contact center leaders are strategically achieving key objectives with agent performance metrics.
As seen in CX Network’s 2021 Contact Centers report, to enhance audience retention businesses must equip contact center staff with the tools, training, resources, culture and information needed to create loyalty winning, meaningful experiences for customers.
Showcasing some of the key learnings from CXN Live: Contact Centers, this eBook explores the role of chatbots in enquiry volume spikes, empathetic digital transformation and the data-led approach to making meaningful contact center upgrades.
Download this ebook to discover:
- How ESPN welcomed a chatbot to shoulder the burden of enquiry spikes.
- The method PaySimple used to halve call abandonment rates.
- Tips for success with culture transformation to boost customer engagement rates.
