Redefining the future of the contact centre from a 'Cost to Growth Based' business

The impact of COVID on customer behaviour is undeniable and setting new directions on how organisations engage with their customers. In parallel, new work practises such as remote agents and relocation of service centres are some of the dramatic changes taking place across the Australian CC scene. With all these changes taking place, organisations need to redefine how they measure performance both internally and externally.

The purpose of this webinar is to hear from Talkdesk and Industry experts on how organisations can uplift their performance by incorporating next generation KPI delivering increased revenues and optimised CSAT results.