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TALKDESK BLOG

Experiência do cliente. A better way.

Por Tiago Paiva

MAIS INFORMAÇÕES

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Veja as últimas novidades.

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Tendências nos contact centers

Contact center automation: The ultimate guide

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By Celia Cerdeira

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Inteligência Artificial

How can AI agents for voice power human-like conversations?

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By Pedro Andrade

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Talkdesk

Celebrating inspirational Talkdesk women breaking barriers in CX

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By Amy Payne

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Tendências nos contact centers

Contact center vs. call center: What’s the difference and why it matters

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By Celia Cerdeira

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Inteligência Artificial

What are AI agents? Benefits, types, and use cases

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By Toussaint Celestin

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Suporte Personalizado

Women breaking barriers in CX: Leadership opportunities

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By Amy Payne

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Inteligência Artificial

Se seus clientes não ficam indisponíveis depois das 17h, então por que seu contact center deveria?

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By Munil Shah

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Suporte Personalizado

BankUnited crushes CX with 104% increase in NPS

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By Amy Payne

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Suporte Personalizado

Women breaking barriers in CX: Leading the way with AI

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By Amy Payne

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Tendências nos contact centers

Beyond ROI—the untapped value of a cloud contact center

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By Clayton Lougée

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Suporte Personalizado

Celebrating inspirational women breaking barriers in CX: Advice to younger self

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By Amy Payne

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Healthcare & Life Sciences

How can AI agents unlock value for healthcare organizations?

Patty Hayward

By Patty Hayward

Inteligência Artificial

Experiência do cliente. A better way.

MAIS INFORMAÇÕES

From cost to value: How does your contact center stack up?

Tendências nos contact centers

From cost to value: How does your contact center stack up?

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By Clayton Lougée

Net Promoter Score (NPS): What it is and how to measure it

Tendências nos contact centers

Net Promoter Score (NPS): What it is and how to measure it

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By Celia Cerdeira

Citizens first: Modernizing public sector CX with a cloud contact center

Transformação Digital

Citizens first: Modernizing public sector CX with a cloud contact center

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By Munil Shah

Is the healthcare contact center ready to impact value-based care?

Healthcare & Life Sciences

Is the healthcare contact center ready to impact value-based care?

Patty Hayward

By Patty Hayward

How agentic AI stole the show at NRF

Varejo e Bens de Consumo

How agentic AI stole the show at NRF

Ed Durbin

By Ed Durbin

Agentic AI explained: How autonomous decision-making is shaping the future of AI

Inteligência Artificial

Agentic AI explained: How autonomous decision-making is shaping the future of AI

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By Toussaint Celestin

What is customer effort score (CES) and how to measure it?

Tendências nos contact centers

What is customer effort score (CES) and how to measure it?

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By Celia Cerdeira

Stop guessing! Measure your way to CX success

Tendências nos contact centers

Stop guessing! Measure your way to CX success

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By Clayton Lougée