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BUSINESS CONTINUITY SOLUTIONS

Centro de recursos de Continuidade do Negócio.

Estamos comprometidos em fornecer recursos gratuitos para ajudá-lo a navegar no ambiente de negócios em constante mudança, prestando um serviço excepcional ao cliente. Encontre as melhores práticas sobre gestão remota de agentes, segurança, eficiência operacional e muito mais.

Estamos aqui para você, para que possa estar disponível para seus clientes.

SAIBA COMO A TALKDESK PODE AJUDAR
Centro de Recursos de Continuidade de Negócios na Nuvem

Mover para a nuvem.

Gestão do trabalho remoto.

Security.

Operational & cost-efficiency.

Growth and revenue generation.

Hire talent.

Melhore a experiência do cliente com IA.

Moving Contact Center Cloud

Mova o seu contact center para a nuvem.

Leia: Why VPN is a poor choice for enabling remote call center staff

Assista: Rapid transition to the cloud for business continuity

Leia: Voice over VPN vs. voice over cloud: A side-by-side comparison

Remote Work Management

Gestão do trabalho remoto.

Read: Get your contact center staff working remotely 

Read: Tips and tricks on how to make the best of working from home

Read: From business continuity to the new normal

Customer Story: IT naturally enables remote work with Talkdesk

Watch: 3 steps to immediately get your contact center staff working remotely

Segurança

Segurança

Read: Monitor your contact center with Talkdesk Guardian

Assista: Security best practices for remote contact centers

Watch: Making security a priority in your contact center

Aprenda: Talkdesk’s guide to security and compliance

Força de trabalho remota

Operacional e eficiência de custos.

Assista: 3 key trends driving self-service AI adoption

Assista: 4 essentials for developing a transformative self-service strategy

Leia: Making the move to omnichannel

Leia: Improve customer experience with a Virtual Agent

Leia: The future of contact centers

Transform Your Contact Center From A Cost Center To A Growth Center

Growth and revenue generation.

Read: Why and how to drive strategic growth through the contact center

Watch: Transform your contact center into a growth center

Explore:

Aprenda:

Improve:


Enhance:


Source Hire Trained Talent

Procure e contrate talentos com formação.

Watch: The importance of fair chance hiring

Watch: Adapting your company to the modern workforce

Read: Onboarding contact center agents: A first impression that really counts

Read: Boost productivity and reduce turnover for your contact center agents

Optimize Customer Experience Ai

Melhore a experiência do cliente com IA.

Read: 4 AI elements to flatten the contact center curve

Read: AI and flattening the curve for contact centers in times of crisis

Watch: 4 ways AI can flatten the contact center curve and enable business continuity

Watch: The role of AI in CX

"We transitioned almost 200 people to work from home in 24 hours. The flexibility of the product, the support from the staff and the hard work from our team allowed the transition to be almost seamless. Without TalkDesk as our provider it would not have been as easy to complete."

Dale Sturgill, VP Contact Center Operations, EmployBridge

Os clientes adoram a Talkdesk.

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