Talkdesk appoints Shane Evans as chief revenue officer

Recruits tech industry sales veteran to drive the company’s growth across customer, revenue, and market segments

SAN FRANCISCO — Sept. 7, 2022 — Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today announced Shane Evans has joined the Talkdesk executive leadership team as the company’s chief revenue officer. Evans will oversee the organization’s global sales, channel, and solutions engineering as Talkdesk further progresses in its next phase of growth.

Evans joins Talkdesk with more than 20 years of experience in building high-performing sales teams that enable technology companies to drive category creation and leadership. He most recently served as interim chief executive officer and member of the board of directors for MX, an innovative fintech company. While at MX, he helped accelerate the organization’s growth, doubling revenue and scaling the sales and go-to-market teams. Prior to his work with MX, Evans oversaw global sales for Qualtrics, where his five-year tenure included a quick progression of increasingly senior leadership roles. His efforts also contributed to the multi-billion dollar acquisition of Qualtrics by SAP and subsequent IPO. Evans has additionally held senior leadership positions with PROS and InMoment.

“Organizations around the world are seizing the opportunity to transform their contact centers into strategic engines for driving business growth and customer loyalty,” said Tiago Paiva, chief executive officer, Talkdesk. “Shane’s passion, singular focus, and proven record for delivering strong results will enable Talkdesk to rapidly capitalize on the growing demand. We welcome Shane to the Talkdesk team and look forward to his contributions.” 

“Talkdesk is a mission-driven company. Those are the kind of organizations that leave an imprint on their customers and employees alike. I’m especially drawn to that and eager to advance the company’s ambitions,” said Shane Evans, chief revenue officer, Talkdesk. “Digital and cloud are changing the game and bringing new innovation and better experiences. With compelling differentiation in AI, automation, industry-specific solutions, and white glove service, Talkdesk is uniquely positioned to help businesses win in CX.”

Additional Resources: 

• Talkdesk is #8, up nine spots, on the annual Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.  
• See Talkdesk as a Leader by Gartner in the 2022 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition

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• Blog: https://www.talkdesk.com/blog/
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• Facebook: https://www.facebook.com/Talkdesk/
• Instagram: https://www.instagram.com/Talkdesk/

About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. 

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

Media Contact: 

Talkdesk Public Relations

[email protected]