Press Release
Talkdesk named a finalist in 2024 Finovate Awards in the Best Generative AI Solution category
Talkdesk Financial Services Experience Cloud recognized for GenAI features that make AI more responsible, accurate, and accessible in the contact center
SAN FRANCISCO — July 22, 2024 — Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it has been named a finalist in the 2024 Finovate Awards in the Best Generative AI Solution category.
Finalists in the Best Generative AI category include banks, financial institutions, or fintechs that effectively enable generative AI (GenAI) solutions to support deposit growth, increase operational efficiency, improve customer satisfaction, or reduce exposure to risk. Talkdesk is a finalist in this category for its Financial Services Experience Cloud™ for Banking, a cloud-native AI-powered contact center platform purpose-built to meet the rising demand for fast, personalized, and unified experiences across various channels.
Talkdesk Financial Services Experience Cloud empowers banks and credit unions to deliver exceptional customer and member experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. The trusted, flexible, and innovative platform leverages GenAI, machine learning, automation, and integrations with core banking processors and digital banking platforms to rapidly and pragmatically deploy Gen AI to accelerate time to value for institutions.
Talkdesk is the only cloud contact center vendor to provide a tailored platform for banks and credit unions with pre-built GenAI-powered Autopilots that can deliver a human-like conversational experience in every interaction on all channels, and resolve customer issues rather than simply deflect them. Partnering with financial services companies globally, Talkdesk has continually innovated its platform, expanding its offerings to elevate customer experiences, streamline operations, and deliver breakthrough customer results.
The 2024 Finovate Awards winners will be announced on September 10, 2024 during FinovateFall. Talkdesk is a gold sponsor of the event, where attendees can meet with Talkdesk financial services and AI experts and see the Talkdesk Financial Services Experience Cloud on-site.
Supporting Quote
Tiago Paiva, chief executive officer and founder of Talkdesk, said: “It is an honor to be recognized as a 2024 Finovate Awards finalist in the Best Generative AI category. This is a great recognition of our deep investment in financial services to help our customers realize reportable outcomes leveraging AI practically. We will continue to invest in and deliver AI and GenAI innovations that will help our financial services customers stay ahead in a highly competitive market.”
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations