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TALKDESK BLOG

Experiência do cliente. A better way.

Por Tiago Paiva

Tiago Paiva Customer Experience

Veja as últimas novidades.

How can AI agents for voice power human-like conversations?

Inteligência Artificial

How can AI agents for voice power human-like conversations?

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

Celebrating inspirational Talkdesk women breaking barriers in CX

Talkdesk

Celebrating inspirational Talkdesk women breaking barriers in CX

By Amy Payne

Contact center vs. call center: What’s the difference and why it matters

Tendências nos contact centers

Contact center vs. call center: What’s the difference and why it matters

Celia Cerdeira

Por Celia Cerdeira

What are AI agents? Benefits, types, and use cases

Inteligência Artificial

What are AI agents? Benefits, types, and use cases

By Toussaint Celestin

Women breaking barriers in CX: Leadership opportunities

Suporte Personalizado

Women breaking barriers in CX: Leadership opportunities

By Amy Payne

Se os seus clientes não deixam de contactar às 17h00, porque deveria o seu contact center deixar de responder?

Inteligência Artificial

Se os seus clientes não deixam de contactar às 17h00, porque deveria o seu contact center deixar de responder?

By Munil Shah

BankUnited crushes CX with 104% increase in NPS

Suporte Personalizado

BankUnited crushes CX with 104% increase in NPS

By Amy Payne

Women breaking barriers in CX: Leading the way with AI

Suporte Personalizado

Women breaking barriers in CX: Leading the way with AI

By Amy Payne

Beyond ROI—the untapped value of a cloud contact center

Tendências nos contact centers

Beyond ROI—the untapped value of a cloud contact center

By Clayton Lougée

Celebrating inspirational women breaking barriers in CX: Advice to younger self

Suporte Personalizado

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

How can AI agents unlock value for healthcare organizations?

Saúde e ciências da vida

How can AI agents unlock value for healthcare organizations?

Patty Hayward

By Patty Hayward

From cost to value: How does your contact center stack up?

Tendências nos contact centers

From cost to value: How does your contact center stack up?

By Clayton Lougée

Inteligência Artificial

Experiência do cliente. A better way.

Net Promoter Score (NPS): What it is and how to measure it

Tendências nos contact centers

Net Promoter Score (NPS): What it is and how to measure it

Celia Cerdeira

Por Celia Cerdeira

Citizens first: Modernizing public sector CX with a cloud contact center

Transformação Digital

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Is the healthcare contact center ready to impact value-based care?

Saúde e ciências da vida

Is the healthcare contact center ready to impact value-based care?

Patty Hayward

By Patty Hayward

How agentic AI stole the show at NRF

Comércio a Retalho e Bens de Consumo

How agentic AI stole the show at NRF

Ed Durbin

By Ed Durbin

Agentic AI explained: How autonomous decision-making is shaping the future of AI

Inteligência Artificial

Agentic AI explained: How autonomous decision-making is shaping the future of AI

By Toussaint Celestin

What is customer effort score (CES) and how to measure it?

Tendências nos contact centers

What is customer effort score (CES) and how to measure it?

Celia Cerdeira

Por Celia Cerdeira

Stop guessing! Measure your way to CX success

Tendências nos contact centers

Stop guessing! Measure your way to CX success

By Clayton Lougée

Contact center technology: Types, benefits, and trends

Tendências nos contact centers

Contact center technology: Types, benefits, and trends

Celia Cerdeira

Por Celia Cerdeira