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TALKDESK BLOG

Experiência do cliente. A better way.

Por Tiago Paiva

Tiago Paiva Customer Experience

Veja as últimas novidades.

Your customers don’t sign off at 5 p.m. Why should your contact center?

Inteligência Artificial

Your customers don’t sign off at 5 p.m. Why should your contact center?

By Munil Shah

BankUnited crushes CX with 104% increase in NPS

Suporte Personalizado

BankUnited crushes CX with 104% increase in NPS

By Amy Payne

Women breaking barriers in CX: Leading the way with AI

Suporte Personalizado

Women breaking barriers in CX: Leading the way with AI

By Amy Payne

Beyond ROI—the untapped value of a cloud contact center

Tendências nos contact centers

Beyond ROI—the untapped value of a cloud contact center

By Clayton Lougée

Celebrating inspirational women breaking barriers in CX: Advice to younger self

Suporte Personalizado

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

How can AI agents unlock value for healthcare organizations?

Saúde e ciências da vida

How can AI agents unlock value for healthcare organizations?

Patty Hayward

By Patty Hayward

From cost to value: How does your contact center stack up?

Tendências nos contact centers

From cost to value: How does your contact center stack up?

By Clayton Lougée

Net Promoter Score (NPS): What it is and how to measure it

Tendências nos contact centers

Net Promoter Score (NPS): What it is and how to measure it

Celia Cerdeira

Por Celia Cerdeira

Citizens first: Modernizing public sector CX with a cloud contact center

Transformação Digital

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Is the healthcare contact center ready to impact value-based care?

Saúde e ciências da vida

Is the healthcare contact center ready to impact value-based care?

Patty Hayward

By Patty Hayward

How agentic AI stole the show at NRF

Comércio a Retalho e Bens de Consumo

How agentic AI stole the show at NRF

Ed Durbin

By Ed Durbin

Agentic AI explained: How autonomous decision-making is shaping the future of AI

Inteligência Artificial

Agentic AI explained: How autonomous decision-making is shaping the future of AI

By Toussaint Celestin

Talkdesk

Experiência do cliente. A better way.

What is customer effort score (CES) and how to measure it?

Tendências nos contact centers

What is customer effort score (CES) and how to measure it?

Celia Cerdeira

Por Celia Cerdeira

Stop guessing! Measure your way to CX success

Tendências nos contact centers

Stop guessing! Measure your way to CX success

By Clayton Lougée

Contact center technology: Types, benefits, and trends

Tendências nos contact centers

Contact center technology: Types, benefits, and trends

Celia Cerdeira

Por Celia Cerdeira

Chatbots talk, AI agents think: Know the difference

Inteligência Artificial

Chatbots talk, AI agents think: Know the difference

Pedro Andrade Partner Tech Connect

Por Pedro Andrade

The power of hyper-personalized customer service in retail

Comércio a Retalho e Bens de Consumo

The power of hyper-personalized customer service in retail

Ed Durbin

By Ed Durbin

O que é o índice de satisfação do cliente (CSAT) e como o mede?

Tendências nos contact centers

O que é o índice de satisfação do cliente (CSAT) e como o mede?

Celia Cerdeira

Por Celia Cerdeira

What is an omnichannel customer experience and why is it important?

Tendências nos contact centers

What is an omnichannel customer experience and why is it important?

Celia Cerdeira

Por Celia Cerdeira

Intelligent call routing: What is it and how does it work?

Tendências nos contact centers

Intelligent call routing: What is it and how does it work?

Celia Cerdeira

Por Celia Cerdeira