On Demand Webinar
Unlocking Hyper-personalized CX with generative AI
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Join us as we explore new generative AI capabilities that drive unprecedented levels of personalization and efficiency in the contact center.
During this event, you will:
- Learn how generative AI can automate customer service triage and create the ideal customer experience, every time.
- Discover emotion analysis—a significant step up from traditional sentiment analysis. Capture complex feelings like gratitude, annoyance, and relief. And find out if they change over the call.
- Explore new workflows in the Talkdesk Retail Experience Cloud solution that enhance self-service capabilities to meet rising customer expectations, and improve contact center efficiency.
And much more.