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SOLUTIONS BY CONTACT CENTER TYPE

Talkdesk customer support for delivering excellent customer service.

A next-generation cloud contact center platform to help your service team deliver unmatched customer experience.

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Talkdesk Service
Powerfully Simple

Enterprise-class capabilities.

Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform.

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Workspace And Builder

Consumer-grade usability.

Say goodbye to clunky, frustrating user experiences and coding.

Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace to reporting and more. With clicks, not code.

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Talkdesk Appconnect Product Apps Store

Easy extensibility.

Extend Talkdesk capabilities with over 60 pre-built integrations and over 80 innovations from our AppConnect Marketplace, including reporting, voice analytics, WFO, video, co-browsing, and much more.

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Talkdesk for customer service features.

Agent Workspace

Empower agents to efficiently deliver exceptional customer experiences with an intuitive, unified agent workspace.

Intelligent routing

Route calls to the most qualified agent available to handle each customer.

Proactive Outbound Engagement

Improve agent connect rates and drive more proactive customer engagement.

Call Recording

Identify coaching opportunities by listening to phone calls.

Speech Analytics

Use AI to identify CSAT issues and where to improve agent engagement.

Granular reporting

Uncover actionable insights with live and historical reporting.

Employee Collaboration

Extend customer service beyond the contact center to improve customer experiences.

Quality Management

Improve agent performance and increase CSAT with proactive coaching.

Self-service

Make it easy for customers to find answers to their queries quickly and at any time of the day.

Prebuilt integrations

Get started instantly with 60 out-of-the-box integrations with leading business tools.

Omnichannel

Provide a consistent customer experience across SMS, video, and more.

Workforce Management

One-click workforce management integration with free trial and simple billing.

"Since all Talkdesk products fall under one platform we have gained a unified solution that has exceeded our needs and has transformed our contact center."

Brian Burton Member Contact Center Operations Analyst, Collins Community Credit Union

Cognosante's success with Talkdesk.

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CSAT improvement.

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Agent productivity improvement.

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Wait time reduction.

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