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Olivia is an Operations Manager.

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As an Operations Manager, Olivia is responsible for supporting the needs of a growing client base and increasing organizational effectiveness. She is focused on designing processes, scaling across markets, and improving the end-user experience.
Her operations team has the power to transform the contact center from a cost center into a strategic, business-driving department for the entire organization. She is looking for a scalable, efficient, end-to-end cloud contact center platform that can be customized to meet dynamic market and business needs.

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What can I optimize and streamline to increase agent productivity?

Improved productivity.

Does our current setup and processes allow for rapid growth and scale?

Scalability.

Are our contact center agents happy with the technology and processes they use on a daily basis?

Agent satisfaction.

Do we keep up with trends and technology? Are we well positioned to shift and grow as our needs change?

Transformation.

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Having all of those analytics really helped us take off the ground and become better at serving our customers.

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Create simple workflows to automate tasks and improve productivity, reducing after call work, enabling agents to quickly return to fielding calls.

Automated workflows.

Improve reporting accuracy, gain real-time analytics, and provide cross-functional visibility into data to improve productivity and quality KPIs.

Reporting and insights.

Measure agent performance with interactive leaderboards, benchmarks, and goals. Leverage intuitive click-to-coach workflows for continuous improvement.

Performance management.

Create the ideal interface with all your CX applications in one window for a unified experience that makes work easy and boosts productivity.

Interface personalization.

<h4>Ready to increase organizational effectiveness and improve your end-user experience? <a href="#marketo_3697">Request a demo to learn more.</a></h4>

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Define your vision for CX greatness

Great expectations: Satisfying the modern customer

Why and how to drive strategic growth through the contact center

Talkdesk for IT and operations

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Thanks - the Talkdesk Team.

Schedule a demo with our cloud contact center consultants to learn how Talkdesk can help you scale, increase organizational effectiveness and improve the end user experience.

Get your company on scalable, modern cloud contact center software.

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As an Operations Manager, Olivia is responsible for supporting the needs of a growing client base and increasing organizational effectiveness.

Meet Olivia.

Olivia’s primary goal.

What does success look like for Olivia?