COVID-19 created lockdowns, business closures and a need for an additional round of government stimulus and relief, which has been a lifeline for small and midsize business (SMB) owners.
This checklist helps banks and lenders tasked with facilitating the third round of the Paycheck Protection Program (PPP) successfully manage:
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High call volume and call handling times.
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Long wait times.
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First-time issue resolution.
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Proactive caller outreach, and more.
