TALKDESK BLOG

Experiência do cliente. A better way.

Por Tiago Paiva

MAIS INFORMAÇÕES

Veja as últimas novidades.

Inteligência Artificial

How can AI agents for voice power human-like conversations?

Por Pedro Andrade

Talkdesk

Celebrating inspirational Talkdesk women breaking barriers in CX

By Amy Payne

Tendências nos contact centers

Contact center vs. call center: What’s the difference and why it matters

Por Celia Cerdeira

Mar 20, 2025

Inteligência Artificial

What are AI agents? Benefits, types, and use cases

By Toussaint Celestin

Suporte Personalizado

Women breaking barriers in CX: Leadership opportunities

By Amy Payne

Inteligência Artificial

Se seus clientes não ficam indisponíveis depois das 17h, então por que seu contact center deveria?

By Munil Shah

Suporte Personalizado

BankUnited crushes CX with 104% increase in NPS

By Amy Payne

Suporte Personalizado

Women breaking barriers in CX: Leading the way with AI

By Amy Payne

Tendências nos contact centers

Beyond ROI—the untapped value of a cloud contact center

By Clayton Lougée

Suporte Personalizado

Celebrating inspirational women breaking barriers in CX: Advice to younger self

By Amy Payne

Healthcare & Life Sciences

How can AI agents unlock value for healthcare organizations?

By Patty Hayward

Mar 3, 2025

Tendências nos contact centers

From cost to value: How does your contact center stack up?

By Clayton Lougée

Talkdesk

Experiência do cliente. A better way.

MAIS INFORMAÇÕES

Tendências nos contact centers

Net Promoter Score (NPS): What it is and how to measure it

Por Celia Cerdeira

Transformação Digital

Citizens first: Modernizing public sector CX with a cloud contact center

By Munil Shah

Feb 5, 2025

Healthcare & Life Sciences

Is the healthcare contact center ready to impact value-based care?

By Patty Hayward

Jan 30, 2025

Varejo e Bens de Consumo

How agentic AI stole the show at NRF

By Ed Durbin

Jan 29, 2025

Inteligência Artificial

Agentic AI explained: How autonomous decision-making is shaping the future of AI

By Toussaint Celestin

Jan 28, 2025

Tendências nos contact centers

What is customer effort score (CES) and how to measure it?

Por Celia Cerdeira

Jan 23, 2025

Tendências nos contact centers

Stop guessing! Measure your way to CX success

By Clayton Lougée

Jan 21, 2025

Tendências nos contact centers

Contact center technology: Types, benefits, and trends

Por Celia Cerdeira

Jan 16, 2025

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Experiência do cliente. A better way.

Veja as últimas novidades.

How can AI agents for voice power human-like conversations?

Celebrating inspirational Talkdesk women breaking barriers in CX

Contact center vs. call center: What’s the difference and why it matters

What are AI agents? Benefits, types, and use cases

Women breaking barriers in CX: Leadership opportunities

Se seus clientes não ficam indisponíveis depois das 17h, então por que seu contact center deveria?

BankUnited crushes CX with 104% increase in NPS

Women breaking barriers in CX: Leading the way with AI

Beyond ROI—the untapped value of a cloud contact center

Celebrating inspirational women breaking barriers in CX: Advice to younger self

How can AI agents unlock value for healthcare organizations?

From cost to value: How does your contact center stack up?

Experiência do cliente. A better way.

Net Promoter Score (NPS): What it is and how to measure it

Citizens first: Modernizing public sector CX with a cloud contact center

Is the healthcare contact center ready to impact value-based care?

How agentic AI stole the show at NRF

Agentic AI explained: How autonomous decision-making is shaping the future of AI

What is customer effort score (CES) and how to measure it?

Stop guessing! Measure your way to CX success

Contact center technology: Types, benefits, and trends