Talkdesk Reconhecida como Microsoft Digital Native Partner of the Year de 2023

Talkdesk vence prémio com base na sua forte parceria com a Microsoft, na inovação da IA e no compromisso com o cliente

• A Talkdesk é distinguida com um prémio Microsoft Partner of the Year de 2023 na categoria Digital Native.
• A Talkdesk é reconhecida pela sua utilização inovadora da inteligência artificial (IA), que oferece uma avançada experiência CX a milhares de clientes em todo o mundo. 
• A Talkdesk foi selecionada a partir de mais de 4 200 nomeações submetidas em mais de 100 países.

SAN FRANCISCO — September 21, 2023 — Talkdesk®, Inc., a global AI-powered cloud contact center leader for enterprises of all sizes, announced it has been named winner of a Microsoft 2023 Partner of the Year award in the Digital Native category as a result of its innovative use of artificial intelligence (AI) to deliver modern customer experience to thousands of global customers. 

Os Prémios Microsoft Partner of the Year reconhecem os parceiros da Microsoft que desenvolveram soluções excecionais com recurso a tecnologias da Microsoft durante o ano anterior. A Talkdesk foi selecionada a partir de um conjunto de mais de 4 200 nomeações submetidas em mais de 100 países.

Talkdesk was honored as a Microsoft Digital Native Partner of the Year in Lisbon, Portugal for accelerating modern customer experience delivery with an innovative, integrated unified communications as a service (UCaaS) and contact center as a service (CCaaS) solution that addresses evolving customer needs. Its latest strategic joint initiative, the certified Talkdesk Microsoft Teams Connector, builds a better customer experience by seamlessly integrating all of a company’s communication solutions, thus breaking down communication silos. As a result, contact center agents can access necessary information to assist customers efficiently and effectively, and collaborate with coworkers across the enterprise to tap into subject matter expertise. 

Citações de apoio

“A parceria da Talkdesk e da Microsoft permite às empresas maximizar o valor dos seus investimentos na cloud e aumentar a produtividade, a colaboração e o sucesso da experiência do cliente. Estamos impressionados com a forma como a Talkdesk se adaptou às oportunidades apresentadas pela IA no avançado serviço de apoio ao cliente e estamos entusiasmados com os resultados que as nossas soluções conjuntas oferecem aos clientes”, diz Abel Aguiar, executive director, partner channel, Microsoft.

“Modern customer experience requires companies to maximize their talent and resources,” said Charanya Kannan, chief product and engineering officer, Talkdesk. “In more closely integrating Talkdesk CX Cloud™ with Microsoft technology over the past year, we’re putting context and expertise at contact center agents’ fingertips, giving them a powerful AI-based tool to work smarter and provide better, highly personalized customer interactions.”

Recursos adicionais:

• Learn how to improve customer experience with a certified Microsoft Teams contact center integration.
• Read how contact centers can improve the digital customer journey.
• See why SD Worx chose Talkdesk with Microsoft Teams Connector to support better customer experiences (CX) through richer agent collaborations.

Redes sociais.

• Talkdesk Community: https://www.talkdesk.com/customer-community
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/

Acerca da Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at www.talkdesk.com.

A Talkdesk é uma marca registada da Talkdesk, Inc. Todos os nomes de produtos e empresas são trademarks™ ou marcas registadas® dos seus respetivos titulares. A sua utilização não implica qualquer afiliação ou endosso por parte dos mesmos.  

Contacto para a comunicação social: 

Talkdesk Public Relations

[email protected]