Navigating Responsible AI in the Contact Center: Balancing Innovation and Ethics

Ensuring responsible AI usage in the contact center has become a critical concern for brands trying to take advantage of the latest advancements in this game-changing technology. In this session, we will dive into the ethical challenges associated with deploying large language models (LLMs) and generative AI in the contact center. The discussion will focus on:

• Transparency, bias mitigation, privacy, and customer consent
• Best practices for integrating GenAI responsibly
• Balancing innovation and ethics

Join this session to find out how you can maximize the benefits of AI in the contact center, while ensuring a safe and ethical customer experience.