Unlocking better patient journeys through AI in the contact center.

In this session we explore the role of the contact center as a hub for the healthcare consumer journey and how AI is transforming it. Contact centers are now strategic spaces for leading organizations to leverage AI to improve experience, relieve staffing pressure, and improve efficiency. But it can be challenging for leaders to get started with a strategy and roadmap, with so much hype and ongoing concerns about how to responsibly deploy it. This session demystifies how AI works in real healthcare settings and how organizations are incorporating it into their digital and consumer experience operations and strategies.

Leaders in IT, patient access, healthcare contact centers, patient experience and digital strategy should join us to learn:

• Why the contact center has become the proving ground for AI in healthcare.
• The role of AI as a Concierge for patients, agents, and supervisors.
• Real applications for automation in healthcare contact centers for patients, staff, and leaders, and how to evaluate them in your organization.
• The impact of EHR integration with communication and call center platforms.
• The contact center consumer experience roadmaps and priorities for health systems of different sizes.